ElectricCompany-TicketingSystem: IT Infrastructure & Ticketing for an Electric Consultancy

This project delivers both an IT infrastructure design and a ticketing system for a fictional electric consultancy company. It covers the full lifecycle of enterprise IT: network topology, disaster recovery planning, GDPR compliance, remote working setup, and a purpose-built issue tracking application.

IT Infrastructure

• Network design: LAN/WAN topology with segmentation for offices, field teams, and remote workers.
• Disaster recovery: Guacamole-based remote access, backup strategies, and failover procedures to ensure business continuity.
• Smart working: VPN configuration and security policies for distributed teams.
• Fleet management: tracking and lifecycle management of company devices.
• GDPR compliance: data classification, access controls, and retention policies aligned with EU regulations.

Ticketing System

A web-based application for logging, assigning, and resolving internal IT incidents:

• Ticket submission: employees report issues via a web form; category and priority are captured at submission.
• Assignment workflow: IT staff pick up tickets from a shared queue with status tracking.
• History and audit: all state transitions logged for accountability.
• Admin reporting: dashboards showing open tickets, resolution times, and recurring issue patterns.

Technology

PHP backend, SQL database (MySQL/PostgreSQL), JavaScript + CSS frontend, Guacamole for remote desktop, network configuration files.